Team Leader I: AVU (P10) (Information & Communication Systems: Audio Visual Unit) (Re-advert)

The University of Johannesburg (UJ) is searching for a dedicated and experienced Team Leader to join its Audio Visual Unit (AVU), which is part of the Information Communication Systems (ICS) Division. This is an exciting opportunity to lead a team responsible for managing and supporting essential AV technology across UJ’s Auckland Park Kingsway Campus. If you are passionate about Audio Visual systems and have proven leadership skills, we encourage you to apply!

About the University of Johannesburg (UJ)

UJ is a vibrant and cosmopolitan institution, committed to its UJ Strategy 2035 focusing on Societal Impact, Sustainability, Global Footprint, and Technology for the Future. Our mission is to transform and serve humanity through innovation and collaborative knowledge pursuit, striving to be an international university of choice anchored in Africa and the global south.

What You’ll Do (Key Responsibilities)

Support and Maintenance:

• Supervise and manage the AV support team in a high-volume shared service environment to achieve operational goals.
• Manage daily team activities, including timelines, customer experience, rostering, and task prioritisation.
• Oversee repairs and routine cleaning of AV equipment.
• Troubleshoot and resolve AV system problems across all venues efficiently.
• Ensure strict adherence to Incident and Service Request processes and Service Level Agreements (SLAs).
• Coordinate the installation and maintenance of AV hardware according to project and operational schedules.
• Identify UJ venues requiring AV upgrades and new installations.
• Ensure proper functionality and physical safety of all deployed AV equipment.
• Collaborate with other ICS teams for efficient AV integration and maintenance.
• Manage AV storerooms, controlling access and maintaining accurate inventory registers.

General Administration:

• Ensure the safekeeping of AV equipment in venues and maintain an accurate asset register for each location.
• Provide training to End Users, Interns, and Student Assistants on AV technologies.
• Compile instructional AV user guides and assist with the overall AV asset register.
• Maintain asset control by accurately tracking asset distribution.
• Conduct assessments and provide necessary sign-offs for recently upgraded venues.
• Perform regular Venue and AV Equipment Audits (weekly, monthly, quarterly, and class readiness checks).
• Collaborate with ICS teams to ensure optimal AV Service Delivery.
• Attend Campus Operational engagements and stay updated with technical advancements.

People Management:

• Effectively manage human resources within the AV support maintenance team.
• Conduct regular team meetings.
• Train AV support staff on the usage and maintenance of AV equipment.
• Monitor and control overtime expenditure within the team.

Who We’re Looking For (Minimum Requirements)

To qualify for this role, you will need:

• Grade 12 with an IT Diploma/Certificate (NQF Level 6).
• An AV Certification (e.g., Creston, AMX, Kramer, Extron, AVIXA AV Essentials, Audio Visual Design, Integration, and Installation certification).
• 3 to 5 years of experience in supporting AV equipment.
• 3 to 5 years of experience in team supervision.
• 2 years of customer service experience.
• 3 to 5 years of experience in writing and compiling AV reports for projects and operations.
• A valid driver’s licence.

Essential Competencies and Behavioural Attributes:

• Knowledge of: Audio Visual systems repair and maintenance; AV equipment design, installation, configuration, setup, and operation; IT to AV hardware integration and AV programming; application of schedules; Occupational Health and Safety; ITIL Processes and Methodologies.
• Skills in: Managing time and resources; communicating clearly and efficiently at various levels; handling conflict effectively; compiling staff schedules; persisting with tasks until completion; training new AVS staff and AV equipment users.

Recommendations (Advantageous):

• An Electronics Certificate.
• Any other relevant AV systems maintenance qualification.
• Prior Team Lead or Supervisory experience.
• Experience in Audio-Visual Support within a Higher Education environment.

Working Hours

This role involves shift work, including:

• Weekdays: Morning shift (07:00 – 15:30) or Afternoon/Evening shift (14:00 – 22:00).
• Weekends and Public Holidays: 07:00 – 13:00.
• You will primarily be based at the Auckland Park Kingsway Campus.

Important Information for Applicants

The University of Johannesburg is committed to providing equal employment opportunities for persons with disabilities and individuals from historically disadvantaged groups, in conjunction with merit based on qualifications, experience, and proven achievements.

National Register for Sex Offenders (NRSO) Check: Please note that, in terms of recent amendments to the Criminal Law (Sexual Offences and Related Matters) Amendment Act 2021 (Act 13 of 2021), the University is legally obligated to assess all prospective employees against the National Register for Sex Offenders (NRSO). The outcome of this assessment may impact possible employment with the University. For more information, please review the following link: Justice/Criminal/NRSO.

If you have not received a response from the University within 8 weeks of the closing date, please consider your application unsuccessful. The University reserves the right not to make an appointment to positions advertised.

How to Apply

To apply for this position, please click on the application link below. Your application should include a detailed Curriculum Vitae, along with the names and full contact details (including telephone numbers and e-mail addresses) of at least three traceable and credible referees. Please also attach a copy of your highest academic qualification and any proof of registration with professional bodies you may belong to.

The closing date for applications is 26 September 2025. If you require technical support or assistance with the UJ e-recruitment website, please contact PNET on 0861 227337/010 140 3099 or email ujsupport@pnet.co.za.