REGIONAL BRANCH MANAGER

Job Overview

A car rental company is seeking a results-driven Regional Branch Manager to lead one of their high-performing locations in Durban. The successful candidate will oversee daily operations, lead a motivated team, and ensure exceptional customer experiences.

Responsibilities

• Supervise daily operations across all regional branches.
• Ensure consistent implementation of company policies and procedures.
• Monitor fleet availability, vehicle maintenance, and logistics.
• Lead and support branch managers and their teams.
• Recruit, train, and mentor staff to maintain high performance.
• Conduct regular performance evaluations and coaching sessions.
• Manage regional budgets and control operational costs.
• Analyze financial reports and implement strategies to improve profitability.
• Ensure accurate billing, reporting, and compliance with financial standards.
• Maintain high levels of customer satisfaction across all branches.
• Resolve escalated customer complaints and service issues.
• Implement service improvement initiatives based on feedback and trends.
• Drive rental sales and meet regional revenue targets.
• Identify local market opportunities and develop strategic partnerships.
• Collaborate with marketing teams to execute promotional campaigns.
• Ensure adherence to safety, legal, and regulatory requirements.
• Oversee incident reporting, insurance claims, and risk mitigation.
• Conduct regular audits and ensure operational compliance.
• Provide performance reports and insights to senior leadership.
• Contribute to regional strategy and expansion plans.

Requirements

• Grade 12 / Matric
• Management qualification (preferred)
• 3 – 5 years Car rental / Frontline Customer Service Management experience
• Valid driver’s license
• Computer literate (Omnix advantageous)
• Ability to organize, multitask, and prioritize in a pressurized environment
• Willingness to travel to various branches
• Ability to work weekends / public holidays