Manager: Operations Collections

Are you a driven leader with a passion for banking and a knack for managing large, high-performing teams? Capitec Bank is seeking an experienced Manager: Operations Collections to lead our collections division in Milnerton, Western Cape.

About Capitec Bank

At Capitec, we believe in making banking simple, accessible, and affordable, empowering our clients to take control of their financial lives. We are more than just a bank; we are a team of energized and motivated individuals dedicated to innovation and making a positive difference for our clients and employees. Our company DNA is built around committed teams who are proud to build a brand that earns the trust of our clients.

Why Work With Us?

We live by our CEO values: Client first, Energy, and Ownership. Our Employee Value Proposition offers cohesive teams, excellent growth opportunities, and comprehensive employee benefits. We ensure every team member feels welcome, valued, focused, and has the chance to grow their career.

Purpose of the Role

As the Manager: Operations Collections, you will be a strategic leader, making a significant impact within a fast-paced banking environment. You will manage large collections teams, engage with executive stakeholders, and drive performance across the division. This role requires strategic vision and the ability to operate in a data-driven, omnichannel context.

Key Responsibilities

• Lead and manage large collections teams (100+ members), driving overall divisional performance.
• Engage directly and build strong professional relationships with executive stakeholders.
• Develop and implement innovative omnichannel strategies for collections and recoveries.
• Influence and shape the hiring strategy to build future workforce capabilities.
• Provide comprehensive analytical insights and support to the Head of Department.

Requirements

• Proven experience in credit granting, collections, and banking payments.
• Expertise in contact centre operations and AWS (Amazon Web Services), comfortable with a tech-driven approach to business development and innovation.
• Demonstrated experience managing large teams, particularly during periods of high arrears, including managing remote teams effectively.
• A Bachelor of Commerce (BComm) degree or a similar relevant qualification.
• Strong confidence, assertiveness, and proven leadership abilities.
• Excellent analytical skills and meticulous attention to detail.
• Exceptional relationship management skills and a proven track record of engaging with executive stakeholders.
• Must be based in Cape Town or willing to relocate to the area.

Qualifications (Ideal or Preferred)

• A relevant degree in Business Management.

Conditions of Employment

• Clear criminal and credit record.

Equity & Diversity

Capitec is committed to employment equity and encourages applications from all qualified candidates, supporting the achievement of our employment equity goals.

If you’re ready to drive change and build the future of collections with us, apply now!