Manager: Client Engagement

Capitec Bank Ltd is looking for a Manager: Client Engagement to join their team in Stellenbosch.

Purpose Statement

The successful candidate will be responsible for delivering business and client value, and enhancing client engagement through:

• Executing the Client Engagement strategy
• Managing the development and implementation of client engagement campaigns, programmes and prompts across the client engagement life cycle.
• Contributing subject matter insights towards the improvement of client engagement strategies.

Experience

The ideal candidate will have:

• 5+ years marketing experience in a large, complex and client focussed organisation
• Proven experience in delivering and executing CRM strategies, systems and data
• Previous experience in managing a team

The minimum requirements include:

• Principles of brand marketing
• Data analysis, client profiling and segmentation
• CRM Systems and technology
• Digital marketing and e-commerce
• Strategic marketing management
• Campaign management
• General business/commerce know how
• People management principles and practices
• Internal and external communication methods and practices
• Stakeholder management principles and practices

Qualifications

A Bachelor’s Degree in Marketing or Business Management is required. A relevant post-graduate qualification is an advantage.

Skills

The successful candidate will have:

• Problem solving skills
• Decision making skills
• Communications Skills
• Management skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)

Conditions of Employment

A clear criminal and credit record is required.