Manager: Client Care Operations (Chat Support)

Capitec Bank Ltd is seeking an experienced Manager to lead Client Care Operations (Chat Support) in Milnerton, Western Cape.

Purpose Statement

The successful candidate will be responsible for operational excellence and client experience in a designated area. Key responsibilities include:

• Setting and driving an operational delivery culture
• Contributing operational data and insights to guide decision making
• Utilising different tools and methodologies to quantify, measure, track and enhance client experience
• Identifying and implementing ways to enhance operational excellence

Experience

The ideal candidate will have:

• At least4 years’ general experience in an operational team in a Financial Services/Retail environment
• 2 years management or leadership experience
• Client service/call centre/retail or financial services management experience

Qualifications

A relevant tertiary qualification in Business Administration or Management is required.

Skills and Knowledge

The successful candidate will have:

• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills
• Leadership Skills
• Communications Skills

To apply, please follow the steps below:

1. Complete a short assessment by clicking here
2. Finalize your application by clicking apply on the Capitec Bank website