Lead: Strategic Projects and Business Optimisation

Capitec Bank Ltd is looking for a highly motivated individual to lead strategic projects and business optimisation. The successful candidate will be responsible for contributing to the enhancement of the Business Support Centre’s customer experience and operational strategy.

Purpose Statement

The Lead: Strategic Projects and Business Optimisation will:

• Develop and interpret business strategy and determine innovative solutions to support strategy implementation
• Identify areas of business efficiency and design, and work with relevant stakeholders to implement/improve solutions and achieve business excellence
• Identify, enable and maintain strategic partnership opportunities with internal and external organisations
• Support senior management and department heads in activities related to strategy, structure and process improvement
• Serve as a conduit between operational and technological enablement teams within the Business Support Centre

Experience

The ideal candidate will have:

• A minimum of 5-7 years’ experience in financial services, contact centre or retail environment
• Proven experience in developing new business cases/concepts/ideas
• Proven experience in building and managing business/partner relationships
• Proven experience in converting strategy into impactful business outcomes

Qualifications

The minimum qualification is an Honours Degree in Commerce or Business Management. A Master’s Degree in Business Administration is preferred.

Knowledge and Skills

The successful candidate will have:

• Understanding of Financial Services products and services
• Commercial business knowledge
• Strong Excel, Word, PowerPoint and Outlook capabilities
• Interpersonal and relationship management skills
• Management skills
• Problem-solving skills
• Researching skills
• Strategic thinking skills

To apply, please click on the link below.