Collections Agent

Job Description

Are you a confident communicator with a passion for helping people manage their finances? Join a dynamic Collections team in Cape Town and take the next step in your financial services career.

Responsibilities

• Contact customers regarding overdue accounts via phone, email, or SMS
• Negotiate and set up payment arrangements in line with company policies
• Accurately update customer records and interactions in the CRM system
• Meet daily, weekly, and monthly collections targets
• Adhere to legal and regulatory compliance in all customer communications

Minimum Requirements

• Minimum1 year of experience in a collection or call centre environment, within the financial services sector
• Excellent verbal and written communication skills
• Strong negotiation and conflict resolution skills
• Ability to work well under pressure and meet targets