Tourism Liaison Officer (Level 5) – Rocherpan Nature Reserve & Bird Island

CapeNature seeks to employ a qualified, experienced, and motivated individual, an opportunity to co-ordinate its tourism offering at Rocherpan and Bird Island Nature Reserves. Rocherpan Nature Reserve is a coastal reserve on the West Coast, teeming with birding and colourful wildflowers. It offers tourism accommodation cottages, as well as day activities such as picnicking, hiking, angling and bird watching. Bird Island lies off the shore of Lambert’s Bay and is one of only six sites world-wide where gannets breed.

The successful individual will be based at Rocherpan Nature Reserve, located near Velddrif. On-site accommodation will be available on the reserve, at a subsidized rate.

RESPONSIBILITIES:

KPA 1 – Implementation of Tourism Operational Systems

• Work with various teams to implement operational systems which drive a consistently high level of service excellence across all aspects of eco-tourism operations and the guest experience.
• Take the lead on all finance, recruitment within tourism and administrative related duties on-reserve.

KPA 2 – Coordination of key Tourism programs

• On-the-Ground assistance to coordinate the deliverables of key improvement and repair projects, regular maintenance and drive the support required in Product Development, all of which is underpinned by elements of innovation and green technology solutions.

KPA 3 – Internal & External stakeholder relationship

• Maintain key relationships with internal and external stakeholders which contributes to the delivery of the overall strategic plans of the department, and to ensure that the reserves tourism product is top of mind.

KPA 4 – Team motivation

• Support, motivate and coordinate the services of a high performing internal team and contractors (where relevant) to deliver successfully on the strategic operational plans.

KPA 5 – Service excellence standards

• Maintain the relationship, contract and ensuring service excellence standards offered by concessionaire partnerships and external contractors. In addition, input into identifying and researching new opportunities to grow the experience offering and facilities at reserve level.

REQUIREMENTS:

• A formal Tourism / Hospitality / Business related qualification with at least (3) three years’ appropriate  tourism/hospitality industry experience.
• A valid Code B drivers’ license.
• Working knowledge of the Microsoft Office Packages.
• Excellent communication, project coordination, time & budget management, and
• customer relations skills.
• Language proficiency in two (2) of the three (3) official languages of the Western
• Cape.
• No Criminal record

RECOMMENDATIONS:

• Experience in an eco-tourism environment is advantageous.
• Demonstrate experience managing accommodation/eco-tourism facilities.
• Background knowledge of nature-based tourism and conservation
• Working knowledge of the RoomSeeker reservations system will be an advantage, but not a key requirement.

AS A PERMANENT EMPLOYEE OF CAPENATURE, YOU WILL ENJOY:

• 24 days of annual leave per annual leave cycle;
• A hybrid working system permitting remote work within limitations, where applicable.
• Comprehensive benefits for death, critical illness or injury linked to the Pension Fund for CapeNature employees;
• Staff discounts of up to 50% on CapeNature accommodation at reserves across the Western Cape;
• Opportunities for career progression and development through internal and external training interventions, and academic growth through the internal CapeNature Bursary Programme subject to Bursary Policy guidelines;
• Free access to CapeNature’s Wellness Partner for you and your immediate household which includes professional counselling, financial, legal and health related advice; and
• The opportunity to positively impact the environment and promote a sustainable future.

Kindly Note:

Only suitable candidates who meet the minimum requirements will be considered.

CapeNature reserves the right not to make an appointment or to re-advertise a post should it be deemed necessary within its sole discretion. 

Apply online at https://capenature.simplify.hr/

Closing Date: 7 November 2024