Campus Head – Johannesburg

LOCATION: 
Johannesburg

OVERALL PURPOSE OF THIS JOB:
The overall purpose of the Campus Head is to lead the key stakeholders and operations at Capsicum Culinary Studio & IIE School of Hospitality and Service Management at a campus level, by managing the quality of academic delivery, human resources, the total sales process, finance, facilities and student satisfaction and to market and promote Capsicum Culinary Studio & IIE School of Hospitality and Service Management.  

KEY RESULT AREAS:

Design, Implement and Monitor Progress of Overall Campus Plan  

• Compiles the annual campus plan based on the overall brand strategy. 
• Sets and monitors realistic targets and forecasts for achievement of the annual plan. 
• Operationalises the annual plan to support delivery. 
• Tracks performance and adapts the plan to meet changing needs. 

• Supports individual departmental plan development and consolidates to achieve the overall campus plan. 

Management of Academic Quality  

• Manages academic delivery for the campus by ensuring that policies and procedures are being complied with and implemented. 
• Drives the improvement of modular success and throughput rates. 
• Signs off on lecturer appointments, budgets and contracts working in conjunction with the Head: Academic. 

• Sets standards for academic delivery and development of the Academic team to support performance requirements. 

Campus Total Marketing Concept Management  

• Tracks weekly and monthly sales targets (Full Time and Part Time). 
• Identifies medium and long terms growth opportunities for the brands and the site. 
• Partners with the Sales Managers (Full Time and Part Time) to manage the sales processes by checking the methods adopted to market the campus and whether targets are being met. 
• Manages site target setting with relevant national portfolios. 
• Manages and plans stakeholder events to market the campus. 
• Manages compliance to entry requirements and sets clear standards for achievement. 

Campus Financial Management  

• Compiles the overall campus annual budget including departmental inputs. 
• Responsible for managing the budget and achieving defined goals set. 
• Checks that the costs are contained within the budget allocated. 
• Authorizes quotes, purchase requisitions and electronic payments in line with procedures. 
• Partners with the Head: Finance and Debtors Manager to ensure that debts are being collected and monitors the status of collections. 
• Management of the registration contract cancellation process. 

Facilities Management  

• Manages the operation and security of computer facilities and checks that the Information Technology (IT) infrastructure is in accordance with policies and procedures. 
• Oversight of Independent Contractors (cleaning and security) and compliance with Service Level Agreements (SLA’s). 
• Aligns the overall impression of the campus with brand equity by checking compliance to policies and procedures. 
• Heads up Environmental Health and Safety (EHS) compliance on the campus. 

Student Satisfaction  

• Meets with student representatives at student forums to address student satisfaction issues. 
• Monitors the sport and social offering on the campus by checking whether these are current and relevant for student satisfaction. 
• Monitors the activities of the Student Services teams and sporting bodies by checking amongst other things the frequency of the activities during the year. 

Human Capital Management  

• With the support of the campus Senior Management Team the Campus Head is responsible for the overall leadership and management of the campus and ensuring that the campus is a high performing entity.  
• Oversees the recruitment function for their respective campus in line with staffing capacity plans, budget and the set transformation target.  
• Ensures that all HR policies and procedures are implemented and adhered to on campus and driving compliance in partnership with the Senior Management Team. 
• Responsible for ensuring effective and timeous communication of all HR related matters at a campus level.  
• Actively managing the HR person on campus to ensure that they are adhering to the set policies and procedures in line with the audit requirements set out by the company.   
• Accountable for checking and approving all permanent and fixed term payroll related documentation for the campus. 
• Supports the Head: Academic in the management and oversight of all Independent Contractor payroll related matters. 
• Supports the Campus Senior Managers with the management and oversight of all Casual payroll related matters. 
• Oversees the performance management process for the campus in line with set deadlines. 
• Oversees the campus online Bursary & Training Application process in line with Campus budget and the ADvTECH Bursary and Employee Training policy.  
• Driving training and development at a campus level in line with the needs identified in the Employee Development Worksheet and Talent Management System. 
• Partnering with National HR to develop a succession plan for the identified critical positions on campus. 
• Partnering with National HR for the annual salary increase process as well as the various incentive structures and processes.  
• Responsible for dealing with and resolving all disciplinary and performance related issues on campus in a timeous manner in consultation with National HR.  
• Builds a pro-active environment where the academic, sales and administrative staff can take responsibility for results. 
• Manages strategic Human Resources in accordance with policies, procedures, legal requirements. 
• Responsible for driving and achieving the set Employment Equity targets for their respective campus. 
• Identifies critical skills essential for sustainability of service delivery and the development of succession plans.  

QUALIFICATION REQUIREMENTS:

• 3-year qualification in Business or Hospitality Management / Sales & Marketing.
• Post-Graduate in Hospitality Management advantageous.

COMPETENCIES REQUIRED: 

• Problem solving  
• Business Acumen  
• Conflict Management  
• Time management  
• Leadership  
• Advanced communication skills  
• Ability to Deal with Changes Effectively 
• Interpersonal skills 

EXPERIENCE REQUIREMENTS:  

• At least 3 – 5 years’ experience in branch management activities of a small to middle size company