Manager: Operations Collections

Capitec Bank Ltd is seeking an experienced professional to lead its Collections division. The successful candidate will be responsible for managing large teams, developing and implementing omnichannel strategies, and engaging with executive stakeholders.

About Us

We are a bank that focuses on simplifying banking and making it accessible and affordable. We believe in enabling people to control their financial lives through a personal experience.

Job Summary

The Manager: Operations Collections will be responsible for leading large collections teams, driving performance, and developing strategies for collections and recoveries. The ideal candidate will have proven experience in credit granting, collections, and banking payments, as well as excellent leadership and analytical skills.

Key Responsibilities

• Lead large collections teams (100+ members) and drive performance across the division
• Engage directly with executive stakeholders and foster strong professional relationships
• Develop and implement omnichannel strategies for collections and recoveries
• Influence hiring strategy and build for future workforce needs
• Support the Head of Department with analytical, detailed insights

Requirements

• Proven experience in credit granting, collections, and banking payments
• Contact centre and AWS expertise; comfortable in a tech-driven company with a sound understanding of innovation and business development
• Experience managing large teams, especially in periods of high arrears while comfortable with managing some teams remotely
• Bachelor of Commerce (BComm) degree or similar qualification
• Demonstrated confidence, assertiveness, and sound leadership

What We Offer

At Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy and take Ownership. Our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities, as well as employee benefits and savings.