Business Engineer

About Capitec Bank

Capitec Bank is actively seeking energetic and self-motivated individuals who are passionate about delivering outstanding service in the banking industry. We believe in simplifying banking, making it accessible and affordable, and empowering our clients to take control of their financial lives. Join our innovative team dedicated to making a positive difference!

At Capitec, our culture is built on three core values: putting the Client first, acting with Energy, and taking Ownership. We offer a supportive environment that provides cohesive team experiences, ample growth opportunities, and comprehensive employee benefits. We are committed to ensuring every team member feels welcome, valued, focused, and has the chance to grow.

About the Role: Business Engineer

As a Business Engineer at Capitec Bank, based in Cape Town, your primary focus will be to optimise business processes related to client information management. This crucial role involves ensuring the accuracy and quality of client data, deeply understanding the entire client lifecycle, and effectively managing various risk categories.

You will collaborate across retail, business banking, and insurance sectors to create a unified and comprehensive view of our clients. This requires a strong ability to understand complex client relationships, intricate data structures, and how data flows through various systems. A deep understanding of business processes, including client onboarding, ongoing due diligence (especially enhanced due diligence), and client offboarding, is essential for success in this position.

Who We’re Looking For

Our ideal candidate will bring a robust combination of experience and specialized skills to this challenging role:

Experience & Background:

• 8 – 10 years of proven experience in business engineering.
• A background in engineering, preferably industrial engineering or any other relevant engineering qualification.
• Demonstrated ability to clearly articulate complex solutions to various stakeholders.
• A proven track record of understanding and effectively solving complex business problems, always with the client’s perspective at the forefront.
• Extensive experience with Customer Relationship Management (CRM) systems.
• A strong ability to design and optimise business processes, with a keen focus on maintaining high data quality and enhancing the overall client experience.

Minimum Qualifications:

• Grade 12 National Certificate / Vocational

Ideal Qualifications:

• A relevant post-graduate qualification in Information Technology or Engineering – General.

Key Skills Required:

• Excellent Communication Skills
• Strong Strategic Thinking Skills
• Proficiency in Computer Literacy (MS Word, MS Excel, MS Outlook)
• Effective Interpersonal & Relationship Management Skills
• Presentation Skills
• Facilitation Skills
• Business Process Modelling skills (e.g., IDEF-0, Financial Modelling, Enterprise Architect, BPMN)
• Strong Planning, Organising, and Coordination Skills
• Commercial Thinking Skills

Conditions of Employment

• Must maintain a clear criminal and credit record.
• Willingness to travel nationally and internationally when required.
• Ability to work extended hours during periods of project implementation.

Capitec is committed to diversity, and applications for this position will be strictly considered in support of our employment equity goals.

Ready to Apply?

If you are an energetic and motivated individual ready to make a significant impact at Capitec Bank, please follow these two essential steps:

1. First, gain insight into what life at Capitec is all about and complete a short assessment by clicking here.
2. Once you have successfully completed the assessment, finalise your application by clicking the ‘Apply Now’ button on the Capitec careers page.