Technical Support Specialist (6 month contract)

Are you passionate about technology and providing excellent service? Capitec Bank is looking for an energetic and self-motivated Technical Support Specialist to join their team in Stellenbosch for a 6-month contract.

This role is crucial for delivering advanced technical support, identifying incident trends, and enhancing Capitec’s service desk efficiency. You’ll play a key part in improving the service experience and reducing recurring issues by using analytics, process discipline, and automation tools like CoPilot and Power Automate. Join Capitec in their journey towards a proactive, quality-driven, and digitally empowered support environment.

What You’ll Do:

• Provide expert technical support and perform root cause analysis for escalated incidents.
• Ensure issues are resolved quickly and accurately, meeting agreed service levels.
• Act as a knowledge leader, identifying trends, documenting solutions, and driving improvements.
• Contribute to Capitec’s transformation by leveraging analytics, process discipline, and automation tools.
• Improve the service experience and reduce recurring incidents through efficient problem-solving.

Who We’re Looking For:

Minimum Requirements:

• 2–3 years of experience in a technical support or IT service delivery environment.
• Proven ability to troubleshoot, diagnose, and resolve complex software, hardware, or network issues.
• Experience providing 2nd Tier or escalated support in a structured environment.
• Demonstrated experience contributing to knowledge base or documentation updates.
• Certification in Technical Support or Information Technology.

Ideal Qualifications & Experience:

• 3+ years of experience in IT service management, infrastructure, or application support.
• Practical experience in root cause analysis and problem management.
• Experience with ITSM tools (e.g., Ivanti, ServiceNow, Jira Service Management).
• Exposure to automation or AI-based support workflows.
• Participation in Quality Assurance or service improvement initiatives.
• A relevant tertiary qualification in Computer Science or Technical Support.

Skills & Knowledge You’ll Need:

Minimum:

• Advanced troubleshooting techniques across software, hardware, and networking domains.
• Understanding of ITSM concepts: incident, problem, and change management.
• Knowledge base management and documentation standards.
• Understanding of Quality Assurance and continuous improvement frameworks.
• Strong Analytical, Attention to Detail, Communication, Interpersonal & Relationship management, and Problem-solving skills.

Ideal:

• Proficiency in automation or AI-assisted support tools (e.g., Microsoft CoPilot, Power Automate).
• Familiarity with analytics, reporting, and dashboarding tools.
• Awareness of cybersecurity practices and compliance frameworks.
• Knowledge of banking systems, applications, and operational dependencies.

Conditions of Employment:

• Clear criminal and credit record.

How to Apply:

Capitec is committed to diversity, and applications will be considered in support of their employment equity goals. To apply for this exciting opportunity, please follow these steps:

1. Complete a short assessment to learn more about life at Capitec. Click here to start the assessment!
2. Once you’ve finished the assessment, finalize your application by clicking the ‘Apply now’ button on the main job advert page.