Applications Frontline Support Officer (post level 12) (Contract appointment: 3 years) (2 positions) Job ID: 6254 – (1953)

Job Description

The University of the Free State is seeking a highly motivated individual to fill the role of Applications Frontline Support Officer. The successful candidate will be responsible for responding to application-related queries from prospective students via telephone, email, chatbot, and walk-ins.

Duties and Responsibilities

The duties and responsibilities of the Applications Frontline Support Officer include:

• Responding to application-related queries from prospective students via telephone, email, chatbot, and walk-ins.
• Assisting in extracting and organising application-related data for basic reporting and trend analysis.
• Assisting in the institution’s participation in school career expos, exhibitions, and parents’ evenings, and ensuring proper event recordkeeping.
• Assisting applicants with navigation support for the online application portal.
• Identifying and reporting system errors or repetitive queries to the supervisor for resolution or escalation.

Inherent Requirements

The ideal candidate should possess:

• A bachelor’s degree or a BTech degree on NQF Level 7 in Commerce/Social Sciences/Information systems or Higher Education Administration or a related discipline.
• A minimum of one (1) year’s working experience in a customer service or help desk environment, a student admissions or academic administration role or marketing or outreach activities in an educational setting.

Application Instructions

To apply, please submit your application online through the official UFS vacancy website: https://ufs.hua.hrsmart.com/hr/ats/JobSearch/viewAll. The system allows a maximum of eight attachments. To avoid upload issues, we recommend merging some or all documents into fewer files before submitting.